The Audit Log feature in HappyFox helps you know about The audit logs module captures events and activity changes across different modules of the help desk such as Billing, Automation, Account Settings, Channels, Categories, etc. ![]() To access this module, head over to Manage > Audit Logs. Audit Logs in HappyFox – ExplainedĪudit Logs is available exclusively to help desk administrators in HappyFox. In addition to the above benefits, audit logs can be used at large for real-time monitoring: help desk admins can use audit logs for general operational checks, detecting unusual activities or logins, or new process implementation issues. This will help in detective work and will help uncover why normal activity ceased during the incident and pinpoint who or what caused that incident. Moreover, Damages can be easily assessed by looking into the audit trail activity at the time of the incident. Visibility into past incidents can help to prevent the reoccurrence of such incidents in the future. Reconstruct Past Incidents and Assess DamageĪudit trails can be used to reconstruct events long after an incident has occurred. Besides, every agent is also made aware that their actions are automatically recorded and tied to their unique identity. In a help desk environment, this is crucial as any adverse modification can lead to bad customer experiences and can potentially cause the downfall of an organization. Since every action of an agent is captured via the audit log, it promotes fair usage of help desk functionality, preventing improper use or unauthorized modifications. Audit Logs acts as a reassuring entity for the IT team to provide vital information during internal or external audits. or internationally, those entities, especially those that maintain electronic records, must maintain a secure and accurate audit log and trail system. Since most organizations today comply under several regulatory measures either in the U.S. Be Compliant with Compliances or Standards Having a long list of agent activity log helps companies remain prepared and also helps when dealing with unexpected situations, like misuse of information. Benefits of having an audit trail system in a help desk environmentĬhanges made within HappyFox should be easily trackable so that help desk admins are made aware of the changes happening in the help desk. As every digital footprint is recorded, audit logs can provide that crucial evidence if a user engages in any unauthorized activity or there has been an external breach. Maintaining audit logs also makes the system more secure. Moreover, a comprehensive audit log of activities can also help companies understand the state of their business at any point in time. Audit Logs usually comprise of “Audit Trails” that contain chronologically sorted catalog events that are recorded for every single activity done.Ĭompanies mostly need these audit logs to comply with industry requirements or government regulations. This is where an “Audit Log” comes in handy. ![]() It does not store any personal data.As a system admin, knowing the precise sequence of activities that resulted in a specific action, process, or event within a software tool is important. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. The cookie is used to store the user consent for the cookies in the category "Performance". This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. The cookies is used to store the user consent for the cookies in the category "Necessary". The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". ![]() ![]() The cookie is used to store the user consent for the cookies in the category "Analytics". These cookies ensure basic functionalities and security features of the website, anonymously. Necessary cookies are absolutely essential for the website to function properly.
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